Effective Meeting Strategies
Start your learning journey Save time. tell us what training you are looking for. Effective Meeting Strategies for Stronger Client Relationships 3 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary This workshop offers valuable guidance on how to build strong customer relationships through effective meeting strategies. During this session, delegates will learn how to […]
Complaints Communications
Start your learning journey Save time. tell us what training you are looking for. Complaint Communications 4 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary Statistics indicate that a customer with cause for complaint concerning the product or service they purchase, is more loyal to the brand if their complaint is well handled, in […]
Introduction to Selling
Start your learning journey Save time. tell us what training you are looking for. Introduction to Selling 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary The sales skills that account executives utilize to generate sales and manage customer accounts, both in-person and over the phone, are crucial for any business to succeed. These […]
Introduction to Delegated Authority
Start your learning journey Save time. tell us what training you are looking for. Introduction to Delegated Authority 3 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary This course caters to individuals who are new to the concept of Delegated Authority (DA). Whether you are entering the professional arena or transitioning into a role […]
How to Give Constructive Feedback
Start your learning journey Save time. tell us what training you are looking for. How to Give Constructive Feedback 3 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary Suitable for managers and team leaders who need to give feedback to their team in a way which is understood, avoids resistance to the feedback and […]
Introduction to Microsoft Excel
Start your learning journey Save time. tell us what training you are looking for. Introduction to Microsoft Excel 3 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary New or inexperienced users, who would like to gain confidence with Microsoft Excel and enhance their knowledge through practical exercises. Course Content Workshop content includes: Screen Layout […]
Understanding Microsoft Excel
Start your learning journey Save time. tell us what training you are looking for. Understanding Microsoft Excel 3 CPD Hours Intermediate Level Online or Face-to-Face Workshop Summary Suitable for those looking to consolidate existing knowledge and enhance it with technical and useful functions and procedures within the Microsoft Excel platform. Course Content Workshop content includes: […]
Business Communication Skills
Start your learning journey Save time. tell us what training you are looking for. Business Communication Skills 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary Communicating effectively with customers can be challenging. That’s where our business communication skills workshop comes in. When writing to or calling customers, it’s easy to lose sight of […]
Handling Sensitive Issues
Start your learning journey Save time. tell us what training you are looking for. Handling Sensitive Issues 6 CPD Hours Management Level Online or Face-to-Face Workshop Summary This handling sensitive issues training workshop is designed for middle managers who may be faced with dealing with difficult and sensitive issues, including personal and health issues, redundancy […]
Client Relationship Management
Start your learning journey Save time. tell us what training you are looking for. Client Relationship Management 6 CPD Hours Management Level Online or Face-to-Face Workshop Summary There are many misconceptions about how successful client relationships are built and maintained. This highly participative client relationship management training workshop teaches you to explore how you can […]
Interviewing Skills
Start your learning journey Save time. tell us what training you are looking for. Interviewing Skills 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary This participative interviewing skills training workshop equips delegates with the knowledge and skills they need to conduct interviews effectively and consistently, enabling your firm to apply a professional and […]
Managing Difficult People
Start your learning journey Save time. tell us what training you are looking for. Managing Difficult People 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary Working with difficult people can make life miserable, and waste precious time and energy. The workshop will develop skills in managing difficult people assertively – to everyone’s advantage. […]
Managing Stress in Yourself and Others
Start your learning journey Save time. tell us what training you are looking for. Managing Stress in Yourself and Others 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary You, and everyone your business employs, can only perform truly effectively if free from worry and anxiety. Our stress management training workshop explains how to […]
Presentation Skills
Start your learning journey Save time. tell us what training you are looking for. Presentation Skills 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary This presentation skills training workshop individuals who need to give presentations as part of their jobs the skills they need. It can help people who are reticent about presenting, […]
Problem Solving and Decision Making
Start your learning journey Save time. tell us what training you are looking for. Problem Solving and Decision Making 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary Everyday in business there are problems and dilemmas requiring our attention. By adopting an appropriate problem solving approach you can improve results, productivity and ultimately the […]
Sales and Relationship Management Skills
Start your learning journey Save time. tell us what training you are looking for. Sales and Relationship Management Skills 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary The skills of staff and the techniques they employ to achieve sales and develop customer accounts both face-to-face and over the telephone are vitally important to […]
Sales Skills Refresher
Start your learning journey Save time. tell us what training you are looking for. Sales Skills Refresher 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary The mindset and skillset of a company’s account executives directly influence its performance. This sales skills training workshop explains how. Think about it: if people buy people before […]
Treating Customers Fairly Through Knowledge and Excellent Customer Care
Start your learning journey Save time. tell us what training you are looking for. Treating Customers Fairly Through Knowledge and Excellent Customer Care 6 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary This TCF and customer care training workshop combines an introduction to general insurance with an understanding of the principles of customer care […]