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Managing Difficult People


Working with difficult people can make life miserable, and waste precious time and energy. The workshop will develop skills in managing difficult people assertively – to everyone’s advantage.

Subtle changes in how people say things, and the words used, can have a powerful impact on how they feel and respond to others.

This managing difficult people workshop provides practical help and guidance in identifying and resolving people problems, resulting in improved relationships in the workplace.

Course Content

  • Assertiveness
  • Own behaviour
  • Communication skills
  • Triggers and payoffs
  • Organisation structures
  • Conflict management styles
  • Stress management
  • Confidence building
  • Bridge building
  • Negotiating win–win outcomes
  • Coaching skills
  • Personal action plan.

Learning Objectives

  • Recognise the impact of people problems on the business
  • Outline the reasons for difficult behaviour
  • Identify your own preferred behavioural profile
  • Recognise how behaviour can influence and affect others
  • Develop a strategy for coping with difficult colleagues, peers, superiors and customers
  • Plan and manage performance improvement.

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.