AON Risk Solutions

Searchlight has greatly assisted us with the successful launch of our financial lines product. They delivered a combination of preparatory work, training support and industry expertise.

They worked collaboratively with us on the design and implementation of our training and development programme to the benefit of our business. The trainers were approachable and supportive as well as technically proficient and engaging in their delivery. The materials have been well designed and delivered, and the subsequent feedback has been positive.

MGM Advantage

Searchlight have been a huge help to us with the launch of a successful enhanced annuity product. They delivered a combination of consultancy, support and industry expertise and took a goal focused and value for money approach.

Their collaborative approach to the design and implementation of our blended training and development programme has significantly benefited our organisation.

The consultants were approachable and supportive. They had a team ethos and together we made considerable progress with successfully launching our new flagship product.

NFU Mutual

NFU Mutual Insurance Society is a major national insurer which conducts its business through a network of over 300 local agencies across the UK. Whilst its roots are within the farming industry, today it continues to grow and broaden its horizons in the wider rural community.

NFU Mutual has developed its underwriting strategy particularly towards commercial insurances to underpin its controlled growth strategy. The targeting of a number of defined trades and sectors that had not previously been a key source of business is contributing to this. This change in approach called for improvement in risk awareness, underwriting and rating judgement.

Searchlight Insurance Training began work in July 2007 to contribute to the development of a programme of integrated and bespoke training workshops that would meet the specific requirements of NFU Mutual’s underwriting strategy.

The process involved meeting underwriting and surveying staff from NFU Mutual and interpreting their roles and function within the context of their strategy. Searchlight designed and delivered bespoke case studies and other technical training material which has contributed to the success of the programme.

The post course workshop evaluation and analysis has provided consistently positive feedback, contributing to the continuous and ongoing development of the training materials.

Martin Johnson of NFU Mutual said “Over the last 18 months, Searchlight has helped us provide technical training solutions for our commercial underwriters. The focus has been on particular trade sectors and their inherent hazards, rather than specific products or covers.

Their support has involved the design and delivery of bespoke training material which has either been in the form of case studies to supplement technical training delivered by our surveyors or to meet a specific technical training requirement.

The materials have been well designed and delivered, and the subsequent feedback has been positive. We look forward to building on the success of these initiatives in the future.”

Unitas

UNITAS Training Academy required a regular and ‘bespoke’ Sales Course that was able to satisfy the varying needs of our membership, that was not ‘off the peg’ and that delivered a consistent outcome in improved sales skills.

Having put this out to tender and interview, Searchlight / Broker Academy offered the best solution. They were able to provide a trainer with vast sales experience in both the insurer and broker marketplace and who worked with us in the design of our required course. The course is now a regular offering for the UNITAS Academy, receives high commendation from delegates, and is continuously ‘fine-tuned’ in liaison with Searchlight following both trainer and delegate feedback.

CCV

I have worked with Searchlight for over 2 years and have always been incredibly impressed by the quality of work and level of professionalism provided at each stage of the consultation and delivery process. Searchlight are extremely easy to work with and their extensive knowledge and background make them a highly credible company to work with.

Incisive Media

I had worked with Searchlight in my previous role. So, when I needed to work with a team of subject matter experts to author a range of new e-learning courses, I knew immediately that they would be able to deliver.

The quality of their content and the depth of their expertise gave me every confidence that the courses would be of the highest standard.

JLT

Since joining JLT 14 months ago, I have attended a number of courses through Broker Academy. As I am new to the General Insurance world, I undertook the Introduction to Insurance and Principles of Insurance courses.

Both courses were fantastic for providing me with a basic knowledge of insurance terms, procedures and principals. They enabled me to study for and pass my IF1 exam recently and have given me the tools to proceed towards attaining my IF2.

I have also attended the Introductory and Intermediate Property Insurance courses, which again have been of real value to me. Whilst I am not at the “coal face” of placing covers, it is imperative that I have a clear understanding of the issues that can arise, so that I can advise my clients of what is happening and more importantly why it is happening.

As my knowledge is growing, I am seeking to learn more about different classes of insurance and am due to attend the Professional Indemnity Insurance course shortly.

I have found the courses offered by Broker Academy to be invaluable. The tutors have always provided an enjoyable course and they have been interactive sessions, which makes for a productive learning forum as we are able to ask questions specific to our roles.

LMA Academy

Searchlight delivered an excellent 7 module Syndicate Business Plan Foundation Programme for the LMA Academy for 24 delegates. They were given a brief that required the delivery of a technical programme based upon the Lloyd’s Syndicate Business Plan. This covered a wide range of subjects which included, business planning and strategy, re-insurance, underwriting technicalities and standards, delegated underwriting, risk management and catastrophe modelling as well as financial performance.

In addition they were briefed to ensure that each module was highly interactive and that all delegates actively  participated in each module. Both objectives were achieved.

They delivered the programme in a highly professional manner and the feedback received from the participants and their managing agent sponsors have confirmed this view. The LMA Academy will be running this programme twice a year in partnership with Searchlight.

Cooper Gay

Searchlight – excellence in training solutions.  Flexible and fuss free approach; tailoring best practice tools and techniques to our immediate business needs.  Delegates left the modular programme inspired, particularly through the impact of coaching and mentoring for greater empowerment and enhanced performance.

The trainer, Sue Noble, was excellent, committed to the goal and highly regarded by 100% of our delegates.

BIBA

Since the launch of Broker Academy face-to-face training, Searchlight Insurance Training has provided an excellent range of courses and trainers, backed up by quality administration.

Brokers are often quick to criticise and complain but I can hand on heart say that I cannot recall any of our members complain to me about either the course, the trainer or the administration.

Searchlight has also demonstrated flexibility in being able to build and provide new courses to meet the changing demands of brokers.