Searchlight Solutions

Start your learning journey

Handling Sensitive Issues


This handling sensitive issues training workshop is designed for middle managers who may be faced with dealing with difficult and sensitive issues, including personal and health issues, redundancy and managing staff through a company restructuring.

Our handling sensitive issues training workshop is highly interactive and delegates will be required to undertake some preparatory work.

Course Content

Introduction – review of course and personal objectives and review of delegates’ pre-identified sensitive issues


• Why are some issues difficult to deal with?

• Change curve and motivational theory

• Behaviours resulting from personal values and beliefs

• Planning the approach – setting clear goals, structuring your conversation and considering the other person’s agenda

• Active listening

• Probing questions

• Handling emotions

• Remaining assertive

• Gaining commitment

• Skills practice

• Action planning

Learning Objectives

  • Recognise the symptoms of personal and health problems that may arise in the workplace for employees

• Learn how to deal with sensitive issues with empathy yet effectively

• Understand the impact that change may have on people and the various stages of the process

• Learn tips on how best to break bad news

• Develop techniques for handling redundancy situations

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.