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Managing Difficult Conversations & Situations
This workshop will equip attendees with the strategies and techniques to effectively navigate and resolve challenging conversations and situations that can arise in a business setting.
Delegates will learn how to prepare for difficult conversations, manage emotions, communicate clearly and assertively, and identify and respond to different types of difficult behavior. You will also learn how to diffusing tension, setting boundaries and create solutions.
By the end of the course, you will have the skills and confidence to handle any difficult conversation or situation that may arise in your business.
Ready to book?
Simply complete the booking form with your details and a member of our team will be in touch with the next available dates.
If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.