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Supporting Vulnerable Customers
Research by the CII found that insurance companies deal with vulnerability inconsistently across the industry, and even across their own internal functions. Often the problems were as a result of general poor customer service, where the negative impact was exacerbated due to the individual’s vulnerability.
This workshop aims to equip firms with the knowledge and skills to ensure that support is offered to a vulnerable customer so that they can effectively interact, and firms can deliver on their promised services. Course Content
Ready to book?
Simply complete the booking form with your details and a member of our team will be in touch with the next available dates.
If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.