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Personal Assertiveness and Effectiveness

Level:N/A Duration:1 Day CII CPD Hours:6

This personal assertiveness training workshop helps to develop skills in self-management and dealing with people assertively.

There is a big difference between assertiveness and aggression. Through practical advice, and a chance to practice in a safe environment, delegates will leave the workshop knowing the steps and mindset required to become a more assertive individual.

Our personal assertiveness training workshop is for those needing to build up their confidence and learn how to assert themselves without being aggressive.

  • After attending this workshop, delegates will be able to:
    • Describe the main features of assertive, submissive and aggressive behaviour
    • Identify your own preferred behavioural profile
    • Explain non-verbal behaviour and the impact that this behaviour can have on others
    • Identify areas of your working life where you should improve your assertive behaviour
    • Adopt and practice techniques to help you behave in an assertive manner
    • Develop a strategy for coping with difficult and aggressive people
  • Workshop content includes:
    • Your Assertiveness Profile – to assess the manner you choose to influence others
    • Communication Skills
    • Different styles of behaviour
    • Assertive/non-assertive behaviour
    • Positive Working Relationships
    • Projecting a positive image
    • Non-verbal communication
    • Communicating Assertively
    • Broken Record
    • Workable Compromise
    • Fogging
    • Positive Inner Dialogues
    • Discrepancy Assertion
    • Negative Feelings Assertion
    • Saying No
    • Persuasive/Influential Communication
    • Strategies for audience handling
    • Personal action planning.

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    +44 (0) 1372 361177