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Introduction to Insurance Basics (3-Day Programme)

Level:Introduction Duration:3 Days CII CPD Hours:18

Getting to grips quickly with the basics of insurance is a key requirement for those joining the industry, whether in a customer servicing role, a claims handling role, or any other role. Our insurance basics training programme gets your staff up to speed fast.

Understanding the principles on which insurance is founded, the nature of risk, the structure of the market and its various players, the key skills of underwriting and claims, how a policy is constructed and the main types of insurance are all vital parts of ensuring that a new joiner is ready and competent to undertake their role.

Our insurance basics training programme enables delegates to understand the words and term terms used in insurance, demystifying an industry notorious for its jargon.

This highly participative 3-day insurance basics training programme has been designed for those new to the insurance industry or undertaking a technical role for the first time. It is designed to speedily ensure that a good basic understanding of insurance and how it works is put in place.

A number of exercises and activities will be used during the insurance basics training programme to ensure that learning is hands-on and sustainable. The programme also includes a visit to Lloyd’s.

  • After attending this programme, delegates will be able to:
    • Explain the origins of insurance and why people buy it
    • Describe the nature of risk and how it is assessed
    • Outline the legal principles of insurance
    • Describe the structure of the UK insurance market and the types of firms
    • Outline the nature of the Lloyd’s and London markets
    • Describe the various ways in which insurance is distributed
    • Specify the key insurance market bodies and their main functions
    • Understand the basic regulatory requirements relating to the FCA and PRA, The Consumer Insurance (Disclosure and Representations) Act, Data Protection and Anti-Money Laundering
    • Specify the main types of insurance available to UK consumers
    • Describe the various documentation relating to the issue of a policy and how this operates in practice
    • Understand the basic concept of risk assessment, underwriting and pricing
    • Understand the basic principles of claims and claims handling
  • Programme content includes:
    • The Origins of Insurance and Why People Buy Insurance
    • Risk and the role of Insurance
    • The Legal Principles of Insurance
    • The Insurance Market
    • Lloyd’s and the London Market (including a visit to Lloyd’s)
    • Distribution
    • Market Bodies
    • Regulation
    • The Products
    • The Policy and its Structure
    • Underwriting and Risk Assessment
    • Claims and Claims Handling
    • End of Workshop Test

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    0117 244 7221