Complaints Communications

Start your learning journey Save time. tell us what training you are looking for. Complaint Communications 4 CPD Hours Introduction Level Online or Face-to-Face Workshop Summary Statistics indicate that a customer with cause for complaint concerning the product or service they purchase, is more loyal to the brand if their complaint is well handled, in […]

Delivering Excellent Customer Service

Start your learning journey Save time. tell us what training you are looking for. Delivering Excellent Customer Service 6 CPD Hours Online or Face-to-Face Workshop Summary No two customers are the same. They all need to be treated as individuals. This interactive one-day customer care training workshop explains how to ensure all your customers feel […]

Communication Skills

Start your learning journey Save time. tell us what training you are looking for. Communication Skills 6 CPD Hours Online or Face-to-Face Workshop Summary Effective communication is a core competency for every part of every business. It is essential in business to improve collaboration and reduce conflict. Effective communication promotes better leadership skills and helps […]