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Personal Assertiveness and Effectiveness


This personal assertiveness training workshop helps to develop skills in self-management and dealing with people assertively.

There is a big difference between assertiveness and aggression. Through practical advice, and a chance to practice in a safe environment, delegates will leave the workshop knowing the steps and mindset required to become a more assertive individual.

Our personal assertiveness training workshop is for those needing to build up their confidence and learn how to assert themselves without being aggressive.

Course Content

  • Your Assertiveness Profile – to assess the manner you choose to influence others
  • Communication Skills
  • Different styles of behaviour
  • Assertive/non-assertive behaviour
  • Positive Working Relationships
  • Projecting a positive image
  • Non-verbal communication
  • Communicating Assertively
  • Broken Record
  • Workable Compromise
  • Fogging
  • Positive Inner Dialogues
  • Discrepancy Assertion
  • Negative Feelings Assertion
  • Saying No
  • Persuasive/Influential Communication
  • Strategies for audience handling
  • Personal action planning.

Learning Objectives

  • Describe the main features of assertive, submissive and aggressive behaviour
  • Identify your own preferred behavioural profile
  • Explain non-verbal behaviour and the impact that this behaviour can have on others
  • Identify areas of your working life where you should improve your assertive behaviour
  • Adopt and practice techniques to help you behave in an assertive manner
  • Develop a strategy for coping with difficult and aggressive people

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.