Communication Skills - Searchlight Insurance Training

Communication Skills

Effective communication is a core competency for every part of every business.  It is essential in business to improve collaboration and reduce conflict.  Effective communication promotes better leadership skills and helps build high performing teams, increased sales and servicing successes.

This workshop is suitable for those wanting to improve their communication and listening skills and become more versatile in their approach to others.

Level: Undefined

Duration: 1 day(s) CII CPD Hours: 6
     

WORKSHOP OBJECTIVES

•Identify behavioural styles, each of which has its own unique way of communicating

•Review personal work style and its likely impact on other people

•Learn how to adapt to other peoples styles in order to establish a better communication

•Develop effective listening skills

•Outline the importance of non-verbal communication – body language

•Develop techniques for giving and receiving effective feedback

•Develop an action plan for further personal development

WORKSHOP CONTENT

•Different behavioural styles
•Looking at strengths and weaknesses
•Personal work styles
•Recognising how to work with each behavioural style
•How to be versatile between different behavioural styles
•Effective listening
•The relationship between non-verbal and verbal communication
•Ways of giving constructive feedback
•Ways to utilise techniques in the workplace