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Commercial Claims Handling – Intermediate


This commercial insurance claims handling training workshop reviews all the key aspects of commercial claims handling and includes opportunities for discussion and the application of knowledge using case studies

Our one-day interactive commercial insurance claims handling training workshop is designed for individuals with some commercial insurance claims experience.

Course Content

  • The various categories of claim e.g. Property, Business Interruption, Liability
  • The methods used to investigate claims and the parties involved
  • The implementing of decisions, particularly with reference to policy cover, terms and conditions etc.
  • The importance of reserves and their monitoring
  • The settlement options available
  • The roles of independent parties in the claims process
  • The litigation process relating to claims handling
  • The importance of managing customers’ expectations.

Learning Objectives

  • Understand the importance of effective reporting procedures and the accuracy and discipline in maintaining claims files
  • Appreciate the role of independent parties in the investigation, handling and satisfactory resolution of claims
  • Explain the importance of proactive approach to claims handling and appropriate reserving and how this contributes to the overall performance of insurers
  • Outline key areas of dispute in relation to Property, Business Interruption and Liability claims particularly
  • Detail appropriate means of investigating liability and how to research and interpret case law
  • Explain key considerations in relation to the valuation of claims
  • Appreciate the importance of managing customer expectations and the trauma associated with claims.

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.