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Sales and Relationship Management Skills

Level:Introduction Duration:1 Day CII CPD Hours:6

The skills of staff and the techniques they employ to achieve sales and develop customer accounts both face-to-face and over the telephone are vitally important to the success of any business.

This interactive sales and relationship management training workshop is aimed at developing sales and relationship management skills to win new customers and retain existing ones.

Our sales and relationship management training workshop is designed for those seeking to improve their sales skills and identify how to respond to the increasingly sophisticated needs of customers.

  • After attending this workshop, delegates will be able to:
    • Improve conversion and retention rates
    • Demonstrate positive attitudes for success
    • Establish a customised sales structure
    • Demonstrate effective two-way communication
    • Appreciate the principles of key accounts.
  • Workshop content includes:
    • Features and benefits
    • Selling and cross-selling
    • The sales structure
    • Communication styles
    • Positive attitude
    • Building rapport
    • Handling objections
    • After sales care
    • Closing the deal
    • Securing quality referrals
    • Extracting maximum value from key accounts.

    Enquire about course availability

    Contact Us

    +44 (0) 1372 361177