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Problem Solving and Decision Making

Level:N/A Duration:1 Day CII CPD Hours:6

Everyday in business there are problems and dilemmas requiring our attention. By adopting an appropriate problem solving approach you can improve results, productivity and ultimately the firm’s profitability.

This participative problem solving training workshop enables delegates to examine and use a range of problem solving and decision making techniques that can be adapted to a wide range of problems.

Our problem solving training workshop is suitable for all those who need to solve problems and make decisions in the workplace.

  • After attending this workshop, delegates will be able to:
    • Understand the difference between problem solving and decision making
    • Consider causes of problems and not just the symptoms
    • Describe techniques for generating solutions
    • Detail methods for selecting the optimum solution
    • Employ relevant problem solving tools
    • Explore the use of creative thinking in problem solving
  • Workshop content includes:
    • The benefits of a structured approach to problem solving
    • Recognising the real problem
    • Causes and effects of problems
    • Collecting data relevant to problem solving
    • Techniques for generating solutions
    • Methods for creative thinking
    • Selecting the best solution
    • Decision making models
    • Making the solution work
    • Personal action plan

    Enquire about course availability

    Contact Us

    +44 (0) 1372 361177