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Negotiation Skills

Level:N/A Duration:1 Day CII CPD Hours:6

Negotiation can mean the difference between writing profitable business and not. It should not result in winners and losers. Ideally both sides should achieve a positive result, which will help to maintain the ongoing client relationship.

This negotiation skills training workshop is aimed at individuals who need to negotiate as part of their everyday job. It will be particularly useful for people who are not natural negotiators but who often deal with those who are.

Our negotiation skills training workshop equips delegates with the knowledge and skills they need to secure the best possible outcome from any negotiation.

  • After attending this workshop, delegates will be able to:
    • Describe the different types and styles of negotiation
    • Plan and create the right environment for negotiating
    • Define their negotiation objectives and anticipate how best to achieve the best outcome
    • Improve their negotiation skills, both face to face and over the telephone.
  • Workshop content includes:
    • Types of negotiation and negotiating styles
    • Communication and interpersonal skills
    • Essential skills of negotiating
    • Planning negotiating strategy
    • Strengthening your position
    • Handling complaints
    • Creating the right climate
    • Face-to-face issues
    • Telephone negotiating
    • Skills practice
    • Personal action plan for further development of skills.

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