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Motor Insurance Claims – Introduction

Level:Introduction Duration:1 Day CII CPD Hours:6

This motor insurance claims training workshop is ideal for those becoming involved in claims handling for the first time, or, who have claims handling skills in other products, such as household insurance.

It explores all aspects of motor claims including own damage claims, third party property, and personal injury claims

Our motor insurance claims training workshop equips delegates with the skills and knowledge to contribute positively to a motor insurance claims team.

  • After attending this workshop, delegates will be able to:
    • Identify the benefits of effective claims handling process
    • Outline how own damage claims are handled, including repairs and total losses
    • Describe the principles of legal liability and factors to consider when investigating liability and making a decision
    • Identify the heads of claim in relation to common third party claims
    • Outline the key stages in County Court litigation
    • Identify recovery prospects and describe how they may be pursued
    • Outline the importance of legislation and regulatory bodies impacting the claims process such as FSA and FOS.
  • Workshop content includes:
    • General overview, including claims leakage, reserving, fraud indicators, Motor insurers’ Bureau
    • Own damage claims – repairs, total losses, courtesy cars, fire and theft
    • Liability issues – negligence, onus of proof, contributory negligence, investigations, criminal prosecutions, case law
    • Third party property damage claims, including mitigation of loss, third party vehicles, hire, credit hire, loss of use, loss of earnings, property damage, miscellaneous expenses, interim payments
    • Introduction to third party injury claims and fatalities
    • Overview of litigation, including court structure and the Woolf reforms
    • Recoveries
    • The roles of the Financial Ombudsman Service and the FSA in claims handling.

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    0117 244 7221