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Managing Difficult People

Level:N/A Duration:1 Day CII CPD Hours:6

Working with difficult people can make life miserable, and waste precious time and energy. The workshop will develop skills in managing difficult people assertively – to everyone’s advantage.

Subtle changes in how people say things, and the words used, can have a powerful impact on how they feel and respond to others.

This managing difficult people workshop provides practical help and guidance in identifying and resolving people problems, resulting in improved relationships in the workplace.

  • After attending this workshop, delegates will be able to:
    • Recognise the impact of people problems on the business
    • Outline the reasons for difficult behaviour
    • Identify your own preferred behavioural profile
    • Recognise how behaviour can influence and affect others
    • Develop a strategy for coping with difficult colleagues, peers, superiors and customers
    • Plan and manage performance improvement.
  • Workshop content includes:
    • Assertiveness
    • Own behaviour
    • Communication skills
    • Triggers and payoffs
    • Organisation structures
    • Conflict management styles
    • Stress management
    • Confidence building
    • Bridge building
    • Negotiating win–win outcomes
    • Coaching skills
    • Personal action plan.

    Enquire about course availability

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    0117 244 7221