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Household Insurance – Introduction

Level:Introduction Duration:1 Day CII CPD Hours:6

This interactive introduction to household insurance training workshop provides a good basic understanding of the principles and practices of household insurance.

It provides the knowledge needed by those involved in providing basic technical or administrative services.

Our introduction to household insurance training workshop provides a good grounding for trainees or those with the potential to develop their careers into more technically demanding work in future.

  • After attending this workshop, delegates will be able to:
    • Outline the reasons why customers buy household insurance
    • Compare and contrast the methods of buying household insurance
    • Explain to customers the layout of the policy, its format and structure including the extent of policy cover including common policy extensions
    • Recognise the principles of underwriting and how they apply to new and existing customers
    • Describe the implication of losses on policy cover, conditions and exclusions
    • Consider the principles and procedures for handling claims
    • Describe the methods by which claims are resolved satisfactorily
  • Workshop content includes:
    • What are the motives for customers to buy household insurance
    • The policy format and structure
    • How policy cover operates, conditions and exceptions – buildings and contents
    • Extensions in policy cover:
      • Personal possessions
      • Legal expenses
      • Pets
    • The principles of underwriting household insurance
    • The concepts of risk assessment and typical requirements for household customer
    • The principles and procedures for handling household insurance claims

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