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Customer Care Skills

Level:N/A Duration:1 Day CII CPD Hours:6

No two customers are the same. They all need to be treated as individuals. This interactive one-day customer care training workshop explains how to ensure all your customers feel valued and keep coming back.

One unhappy customer will tell many more about poor service they’ve experienced. Conversely, good experiences shared are one of the most powerful forms of advertising.

This workshop explains how to look after customers in a way that becomes second nature, thus ensuring consistently high customer satisfaction levels.

Anyone who deals with customers will benefit from this customer care training workshop.

  • After attending this workshop, delegates will be able to:
    • Recognise roles and responsibilities in communicating with customers to build stronger relationships
    • Identify customer expectations and establish how to meet them
    • Describe the importance and lasting impact of first impressions
    • Describe the impact that positive and negative behaviours can have on the customer
    • Identify a process for solving customer problems effectively
    • Develop techniques to win and maintain customer confidence
  • Workshop content includes:
    • Internal and external customer expectations
    • Introducing a customer care philosophy and values, to underpin a TCF ethos
    • First and last impressions
    • Meeting customer needs and managing customer expectation
    • Interpersonal skills in customer care
    • Teamwork in customer care
    • Recognising and benefiting from sales opportunities
    • After sales service
    • Handling complaints and problems
    • Keeping the customer more than satisfied
    • Personal action plan for further development of skills.

    Enquire about course availability

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    +44 (0) 1372 361177