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Client Relationship Management

Level:Management Duration:1 Day CII CPD Hours:6

There are many misconceptions about how successful client relationships are built and maintained.

This highly participative client relationship management training workshop teaches you to explore how you can tailor your approach to a particular client, and how your own self knowledge can make that approach even more effective.

Those attending this client relationship management training workshop are requested to complete a pre-course questionnaire about their existing relationships with customers.

  • After attending this workshop, delegates will be able to:
    • Assess the best methods of communicating with your client
    • Convey a positive impression to the client
    • Assertively handle any problems that arise in the relationship
    • Use questioning and listening skills to fully understand the client’s needs
    • Formulate a personal action plan based on the course content towards a more effective client handling process.
  • Workshop content includes:
    • How do clients like to be treated?
    • First impressions–what can you influence?
    • Building rapport –what is it and what is appropriate?
    • Communication, choosing the right approach
    • Positive language and body language
    • Speaking the client’s language
    • Handling problems assertively
    • Questioning –getting the client to talk and probing/clarifying
    • Listening and observing –separating facts from assumption
    • Spotting opportunities to help the client
    • Practice with delegates’ own scenarios
    • Review of action plans

    Enquire about course availability

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    +44 (0) 1372 361177