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Claims Management – Introduction

Level:Introduction Duration:1 Day CII CPD Hours:6

This insurance claims management training workshop equips delegates with a practical working knowledge of the handling and management of claims. It covers a range of claims business fundamentals which, once understood, will allow for consistent claims practice.

This insurance claims management training workshop suits those employed in personal lines business who want to understand how the theory of claims is put into practice. It will benefit anyone who wants to understand the activities of a claims department better.

  • After attending this workshop, delegates will be able to:
    • Explain how the principles of insurance are applied to claims practices
    • Demonstrate an understanding of basic fraud issues.
  • Workshop contents includes:
    • The principles of insurance as they apply in practice
      • Problems with indemnity
      • What happened to utmost good faith
      • Subrogation
    • The compensation culture
    • Important legal cases on negligence and liability
    • Prudent reserving
    • Spotting and handling fraud
    • Fraud detection systems
      • Hunter
      • Score
      • VSA.

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