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The Art of Management & Leadership


Aimed at managers and or team leaders who are looking to gain insight into people management skills.

This two-day course will help you to understand what the new style of management and leadership is and how to get the best from your team through an empowering and dynamic leadership style and approach.

This course is divided into 2x 6-hour virtual live modules delivered over two days (not consecutive) using video and audio to maximise delegates’ participation and learning.

Course Content

Day 1

  • The Emotionally Intelligent Manager
  • Defining the role of management and leadership – Theory versus Experience
  • Person-centred leadership – balance your role
  • Leadership skills and characteristics
  • Styles and approach to leadership
  • Moving from directive to non-directive style
  • What coaching and mentoring is and is not
  • You as manager using the principles of coaching and mentoring
  • Evaluating the essential communication skills of a manager as coach & mentor
  • Building rapport and trust 
  • Listening and questioning skills 
  • Structuring your coaching conversations 
  • Building confidence through practice
  • Review and action plans


Day 2

  • Your role as manager in the context of motivation and engaging the team
  • Your team challenges
  • What is motivation?
  • What drives employee engagement?
  • 3 core beliefs of engaged workers
  • Positive psychology for improved motivation, performance and engagement
  • What delegation is and is not
  • What gets in the way of delegation for manager and team member
  • Mindsets for delegation
  • ABCD of delegation – a structured approach to expressing expectations
  • Feedback - Constructive vs Destructive language
  • Giving feedback in a coaching style
  • Feedback practice
  • Action plan and review

Learning Objectives

  • What management and leadership is and is not
  • Management styles and appropriate uses depending on the person and situation
  • How to get the best from your team using a combination of coaching and mentoring
  • Know how to motivate and engage the team
  • How to delegate using a structured approach
  • How to give constructive feedback

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.