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Problem Solving and Decision Making


Everyday in business there are problems and dilemmas requiring our attention. By adopting an appropriate problem solving approach you can improve results, productivity and ultimately the firm’s profitability.

This participative problem solving training workshop enables delegates to examine and use a range of problem solving and decision making techniques that can be adapted to a wide range of problems.

Our problem solving training workshop is suitable for all those who need to solve problems and make decisions in the workplace.

Course Content

  • The benefits of a structured approach to problem solving
  • Recognising the real problem
  • Causes and effects of problems
  • Collecting data relevant to problem solving
  • Techniques for generating solutions
  • Methods for creative thinking
  • Selecting the best solution
  • Decision making models
  • Making the solution work
  • Personal action plan

Learning Objectives

  • Understand the difference between problem solving and decision making
  • Consider causes of problems and not just the symptoms
  • Describe techniques for generating solutions
  • Detail methods for selecting the optimum solution
  • Employ relevant problem solving tools
  • Explore the use of creative thinking in problem solving

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.