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Personal Injury Claims


This is a participative personal injury claims training workshop for individuals getting involved in personal injury claims handling for the first time or those with handling skills acquired dealing with other products, e.g. motor insurance.

Our personal injury claims training workshop includes plenty of opportunity for discussion and includes relevant case studies and exercises.

Course Content

  • Liability
  • Establishing policy liability is the claim covered?
    An overview of how legal liability arises
    Investigating legal liability is the insured legally liable?
  • Quantum (the amount of the claim)
    • Heads of claim
    • Reserving
    • Investigating quantum
    • Valuing the claim
    • The role of rehabilitation
    • Periodic Payments
  • Negotiation
    • Negotiating legal liability and quantum using medical reports
  • Litigation
    • The structure of the courts
    • An overview of the legal process

Learning Objectives

  • Explain how legal liability arises
  • Detail methods used to investigate both liability and quantum
  • List the heads of claim
  • Explain why reserving is so important to insurers
  • Discuss the role of rehabilitation in injury claims
  • Explain the type of cases where a periodic payment settlement would be appropriate
  • Use negotiation techniques
  • Briefly explain the court process

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.