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Liability Insurance Claims – Introduction


This introduction to liability insurance claims training workshop provides an excellent grounding in the principles and practices underpinning general liability insurance claims. It explores the aspects which need to be understood by those involved in providing basic technical or administrative services in claims and underwriters.

Our introduction to liability insurance claims training workshop focuses on general commercial liability claims (employers’ liability, public liability, products liability insurance) but the principles covered are those which apply to all liability insurance claims.

Course Content

  • The need for liability insurance
  • The main sources of liability
  • The main provisions of cover and the main hazards encountered
  • Overview of the UK legal system
  • How civil liability can attach through common law/tort, contract or statute, including a detailed overview of the key torts (negligence, nuisance, trespass, defamation and strict liability)
  • Typical policy structure, covers, conditions and restriction and how this applies to claims
    • The claims process:
      Explaining the fundamental difference between legal and policy liability
      Notification & investigation
    • Overview of recent legal and social trends that have impacted on liability insurance.

Learning Objectives

  • Identify the main types of liability insurance and why businesses require them
  • Describe how liabilities arise under common law, contract and statute
  • Explain the policy cover provided by employers’ liability, public liability and products liability insurance policies
  • Apply the terms and conditions of a combined liability insurance policy to various claims
  • Explain the difference between legal liability and policy liability
  • List some recent legal and social trends which have impacted on liability insurance.

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.