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Household Insurance Claims


This interactive household insurance claims training workshop is suitable for those already working within a claims environment who wish to increase their technical knowledge of handling household insurance claims.

Our household insurance claims training workshop supplements the real-life experience of handling household insurance claims day-to-day.

Course Content

  • The claims process, including the role of the broker and the use of suppliers and loss adjusters
  • Managing customer expectations
  • Claims, including storm, theft, subsidence, flood, underground services, burst pipes, impact and alternative accommodation
  • Buildings claims, including construction
  • Claims settlement options, including replacement goods and the impact of underinsurance
  • Claims negotiations
  • Complaints procedures and the relevance of industry bodies and codes of practice
  • Utmost good faith
  • Fraudulent/exaggerated claims
  • Declining claims
  • Personal liability claims

Learning Objectives

  • Describe how more complex types of household insurance claims are handled
  • Outline common types of construction and explain some of the key issues these present when handling claims
  • Explain the options open to an insurer under the contract when settling claims
  • Describe common areas of confusion and or dispute, including appropriate means of resolving them
  • Outline how personal liability claims are handled
  • Identify fraud indicators and the process of investigation into potentially fraudulent claims
  • Review the role of the broker in handling household insurance claims

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.