Personal Injury Claims - Searchlight Insurance Training

Personal Injury Claims

This is a participative workshop for those becoming involved in personal injury claims handling for the first time or who have claims handling skills in other products, such as Motor Insurance.

The course will include plenty of opportunity for discussion and relevant case studies and exercises will be used.

Level: Introduction

Duration: 1 day(s) CII CPD Hours: 6

At the end of this course delegates will be
able to:

Explain how legal liability arises

Detail methods used to investigate both liability and quantum

List the heads of claim

Explain why reserving is so important to insurers

Discuss the role of rehabilitation in injury claims

Explain the type of cases where a periodic payment settlement would be appropriate

Use negotiation techniques

Briefly explain the court process


Establishing policy liability – is the claim covered?
An overview of how legal liability arises
Investigating legal liability – is the insured legally liable?

Quantum (the amount of the claim)
Heads of claim
Investigating quantum
Valuing the claim
The role of rehabilitation
Periodic Payments

Negotiating legal liability and quantum using medical reports

The structure of the courts
An overview of the legal process