Negotiation Skills - Searchlight Insurance Training

Negotiation Skills

Negotiation can mean the difference between writing profitable business and not. It should not result in winners and losers. Ideally both sides should achieve a positive result, which will help to maintain the ongoing client relationship.

This workshop is for those needing to negotiate as part of their everyday job.  It will appeal to those who are not natural negotiators but who often deal with those who are.

Time: 9.30am until 4.30pm

Level: Undefined

Duration: 1 day(s) CII CPD Hours: 6
     

WORKSHOP OBJECTIVES

 By the end of the workshop delegates will be able to:

•Describe the different types and styles of negotiation

•Plan and create the right environment for negotiating

•Define their negotiation objectives and anticipate how best to achieve the best outcome

•Improve their negotiation skills, both face to face and over the telephone

WORKSHOP CONTENT

•Types of negotiation and negotiating styles

•Communication and interpersonal skills

•Essential skills of negotiating

•Planning negotiating strategy

•Strengthening your position

•Handling complaints

•Creating the right climate

•Face-to-face issues

•Telephone negotiating

•Skills practice

•Personal action plan for further development of skills