Motor Insurance Claims - Introduction - Searchlight Insurance Training

Motor Insurance Claims – Introduction

This is an interactive workshop is ideal for those becoming involved in claims handling for the first time, or, who have claims handling skills in other products, such as household insurance.

It explores all aspects of motor claims including own damage claims and third party property and personal injury claims.

The workshop will equip delegates with the skills and knowledge to quickly make a difference to a motor insurance claims team.

Level: Introduction

Duration: 1 day(s) CII CPD Hours: 6


Identify the benefits of effective claims handling process

Outline how own damage claims are handled, including repairs and total losses

Describe the principles of legal liability and factors to consider when investigating liability and making a decision

Identify the heads of claim in relation to common third party claims

Outline the key stages in County Court litigation

Identify recovery prospects and describe how they may be pursued

Outline the importance of legislation and regulatory bodies impacting the claims process such as FSA and FOS


General overview, including claims leakage, reserving, fraud indicators, Motor insurers’ Bureau

Own damage claims – repairs, total losses, courtesy cars, fire and theft

Liability issues – negligence, onus of proof, contributory negligence, investigations, criminal prosecutions, case law

Third party property damage claims, including mitigation of loss, third party vehicles, hire, credit hire, loss of use, loss of earnings, property damage, miscellaneous expenses, interim payments

Introduction to third party injury claims and fatalities

Overview of litigation, including court structure and the Woolf reforms


The roles of the Financial Ombudsman Service and the FSA in claims handling

Testing (optional)