Interviewing Skills - Searchlight Insurance Training

Interviewing Skills

This participative workshop will ensure that interviews are carried out effectively and consistently, enabling a professional and systematic approach to be used.

Recruiting the wrong person will cost a firm a great deal of money and time. Investing time in this workshop now might save a lot later.

It is suitable for anyone with responsibility for recruiting and selecting staff, and will benefit experienced managers who want to refresh their skills or those who wish to master these skills quickly.

Level: Introduction

Duration: 1 day(s) CII CPD Hours: 6
     

WORKSHOP OBJECTIVES

By the end of the workshop delegates will be able to:

  • Describe the importance of setting clear core competencies
  • Identify standards of performance for these competencies
  • Describe the legal issues relating to recruitment and selection
  • Specify the preparation required for a selection interview
  • Describe the key communication skills required for an effective interviewer
  • Explain the importance of clear record keeping
    Conduct a selection interview following an agreed structure
  • Describe the follow up procedures

WORKSHOP CONTENT

  • The objective of the selection interview and the costs of getting it wrong
  • Agreeing core competencies and recruitment criteria
  • Identifying performance standards
  • Legal issues in recruitment and selection
  • Short-listing for interview
  • Interview planning and question preparation
  • Interviewing skills
  • Questioning techniques
  • Listening and note taking
  • Establishing rapport
  • Body language
  • Skills practice
  • The selection decision
  • Personal action plan for further development of skills