Influencing Skills - Searchlight Insurance Training

Influencing Skills

We all influence those around us, sometimes consciously, mostly subconsciously. However,we can be responsible for changing the way others think. We need to know how people are influenced if we want to control the outcome of an interaction.

This participative workshop will allow delegates to adapt their personal styles to cope with differing circumstances and be more influential in a range of situations. It is suitable for those managing relationships and those responsible for managing people.

Level: Introduction

Duration: 1 day(s) CII CPD Hours: 6
     

WORKSHOP OBJECTIVES

• Identify a range of differing influencing styles
• Identify appropriate styles through self assessment
• Recognise the appropriate influencing style to use in different situations
• Outline the interpersonal skills required to influence others
• Develop and enhance influencing skills

WORKSHOP CONTENT

• Different influencing styles
• Influencing strategies
• Interpersonal skills required to influence others
• Using language to influence
• Non-verbal communication
• Circle of control vs. circle of influence
• Sources of power
• Remaining assertive
• Overcoming objections