Commercial Claims Handling - Intermediate - Searchlight Insurance Training

Commercial Claims Handling – Intermediate

This one day interactive workshop for those who already have some experience in Commercial insurance claims and will include opportunities for discussion and application of knowledge using case studies.

In addition to the main topics, the workshop will review the fundamental aspects of Commercial Claims handling.

Level: Intermediate

Duration: 1 day(s) CII CPD Hours: 6


• understand the importance of effective reporting procedures and the accuracy and discipline in maintaining claims files

• appreciate the role of independent parties in the investigation, handling and satisfactory resolution of claims

• explain the importance of proactive approach to claims handling and appropriate reserving and how this contributes to the overall performance of insurers

• outline key areas of dispute in relation to Property, Business Interruption and Liability claims particularly

• detail appropriate means of investigating liability and how to research and interpret case law

• explain key considerations in relation to the valuation of claims

• appreciate the importance of managing customer expectations and the trauma associated with claims


• the various categories of claim e.g. Property, Business Interruption, Liability

• the methods used to investigate claims and the parties involved

• the implementing of decisions, particularly with reference to policy cover, terms and conditions etc.

• the importance of reserves and their monitoring

• the settlement options available

• the roles of independent parties in the claims process

• the litigation process relating to claims handling

• the importance of managing customers’ expectations

• Quiz