Claims - Introduction - Searchlight Insurance Training

Claims – Introduction

This interactive workshop provides an  introduction to claims handling practices for those who already have a basic grasp of insurance principles.  It will provide an excellent opportunity for delegates to develop their understanding of the part claims handling plays in the insurance process.

The workshop focuses on providing an understanding of the key stages of the claims processes, and will also outline the range of options available to claims handlers.

Level: Introduction

Duration: 1 day(s) CII CPD Hours: 6


Outline the benefits of an effective claims handling service for all parties involved

Outline the methods used by insurers when investigating claims

Define the various parties involved in the claims process, such as suppliers, adjusters and repairers

List the settlement options available to insurers

Outline the litigation process involved in claims handling

Explain the importance of legislation and regulatory bodies impacting the claims process such as FCA and FOS


Different types of claims, including property and liability

The importance of the claims process to all parties involved

The methods used to investigate claims and the various parties involved

The importance of reserving

The settlement options available to insurers

The roles played by repairers and suppliers in the claims process

Implementing decisions effectively in handling claims

The roles of the Financial Ombudsman Service and the FCA in claims handling

An overview of the litigation processes involved in claims handling