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Claims Fraud – Introduction


This introductory insurance claims fraud training workshop provides delegates with an introduction to the techniques and skills necessary to prevent and/or combat fraud.

This full day session features numerous exercises, with delegates working individually and in teams.

Our insurance claims fraud training workshop is aimed at anyone concerned with their firm’s potential exposure to fraud.

Course Content

  • What constitutes fraud?
  • The current legal position in the UK
  • Steps taken by the UK Insurance industry taken to combat fraud ….and a few tricks they could be missing
  • Identifying a fraudster and a potentially fraudulent claim
  • Criminal psychology the basics
  • A step by step approach to the cognitive
  • Interviewing and conversation management approaches, including
    • Interview and questioning techniques
    • Verbal and non-verbal behaviour
    • Techniques for the interviewer to assist remembrance
  • The alternatives to a face to face interview
  • Tactical options to reduce exposure to fraud.

Learning Objectives

  • Be aware of the current legal position regarding fraud and bribery
  • Appreciate how a fraudster thinks, their motivations etc
  • Understand the interviewing techniques necessary to evaluate the veracity of statements given by policyholders, witnesses etc
  • Identify information to determine whether there is a possibility of fraud
  • Identify and understand fraud prevention and detection measures to reduce exposure
    Identify both verbal and non verbal deceptive behaviour
  • Identify and understand the steps that can be taken to establish and verify misleading/false statements.

Ready to book?

Simply complete the booking form with your details and a member of our team will be in touch with the next available dates. 

Any questions?  

If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.