Introduction to Management
- 6 CPD Hours
- Introduction Level
- Online or Face-to-Face Workshop
Summary
Junior managers (supervisors and team leaders) may be well qualified and their technical knowledge and skills up-to-date, but what about their management skills? Without dedicated new managers training, they may struggle.
FCA regulation is concerned not only with the achievement of competence and the recording of that information, it also addresses the level of supervision whilst individuals are undergoing training and the ongoing monitoring of their competence and performance.
It is essential that all employees:
- are competent and remain competent for the work they do
- are appropriately supervised
- have their competence regularly reviewed, with the level of competence appropriate to the nature of the business
This one-day highly interactive new managers training workshop will give supervisors/team leaders an introduction to management, providing an overview of what good supervisors/team leaders should be doing.
Course Content
- Define the essential responsibilities of team leaders/supervisors
- Outline the key elements of successful teams
- Define the key skills required to be a successful coach
- Outline the importance of motivation and how to apply it to their team
- Set SMART objectives.
Learning Objectives
- Organise and structure letters and e-mails logically to make them readable and easy to understand
- Write English which is concise, accurate and readable
- Use vocabulary, punctuation, tense and sentence construction to achieve the required style and tone of the document
- Write in a style appropriate to the readership of the document
- Checking your communications
- Recognise the impact that telephone style has on the customer’s experience
- Use effective questioning and listening skills as appropriate to the call
- Handling difficult callers
- Ensure that both human and business needs are met
Ready to book?
Simply complete the booking form with your details and a member of our team will be in touch with the next available dates.
Any questions?
If you’re not quite sure if this course is suitable or are looking for further information, call our team on 0117 244 7221.