IDD Knowledge and Competence - Searchlight Insurance Training

IDD Knowledge and Competence - Searchlight Insurance Training


SearchBite sessions – Gain valuable CPD hours

Searchlight Solutions offers a series of SearchBite sessions (90 mins each) providing an overview of each of the following subjects relating to the Knowledge and Competence requirements of the IDD in the context of General Insurance.  

Course duration: 1.5 day(s). Click here for full details

Session 1: The Insurance Market

The session will provide an overview of the UK’s general insurance market – who uses it, how it operates, how its products are distributed, the primary laws that apply to it and the way in which

Course duration: 0.2 day(s). Click here for full details

Session 2: Assessing Customer Needs

The session will consider why it is important to ensure that customer needs are properly identified and assessed. It will examine the general factors that need to be taken into account when assessing customer needs and the regulations that apply to

Course duration: 0.2 day(s). Click here for full details

Session 3: Claims Handling

The session will cover the basic process for handling insurance claims and the regulatory requirements that relate to this, with reference to FCA rules and guidance, as well as Lloyd’s minimum standards. It will examine the measures that firms and

Course duration: 0.2 day(s). Click here for full details

Session 4: Complaints Handling

The session will consider the commercial importance of dealing with complaints efficiently and effectively. It will examine the regulatory requirements that relate to complaints handling, with reference rules and procedures laid down by FCA and

Course duration: 0.2 day(s). Click here for full details

Session 5: Business Ethics and Standards

Attendees will examine the importance of maintaining and enforcing effective business practices and robust systems and controls which are aligned to an organisation’s values and ethics. The session will explore the ways in which sound business

Course duration: 0.2 day(s). Click here for full details

Session 6: Financial Competence

The session will examine basic financial principles as applied to insurance businesses, exploring, at a high level, the reasons why capital adequacy and solvency are important and how pricing, underwriting and claims reserving can impact on the

Course duration: 0.2 day(s). Click here for full details