Business and People Skills - Searchlight Insurance Training

Business and People Skills - Searchlight Insurance Training


2 Day – New Starter Programme

This two day programme is intended for new starters within the industry. Whilst induction training provides the knowledge required to undertake tasks within the workplace, specific technical training will create an interest in the industry and an

Course duration: 2 day(s). Click here for full details

Awkward or Angry Customers

Most customers don’t set out to be awkward or angry - they become so due to other events. However, once they are angry or awkward, they need to be looked after in the most effective and positive manner. Occasionally, customers will use a minor

Course duration: 1 day(s). Click here for full details

Building Customer Relationships

Customers need to be treated as individuals.   They all differ and this workshop will explore how to ensure that all customers feel valued. One unhappy customer will tell many friends about a poor experience.   Conversely relating good

Course duration: 1 day(s). Click here for full details

Business Continuity Planning

Despite the best efforts of an organisation to mitigate or avoid risk altogether, there are certain events that are simply beyond its control. Many such events can threaten the very existence of the organisation and senior managers, board members and

Course duration: 1 day(s). Click here for full details

Claims – Improving Confidence in Communication Skills

This interactive workshop provides a more informative understanding of the importance of communication skills when investigating claims. The workshop will provide an excellent opportunity for delegates to develop their confidence in communication

Course duration: 1 day(s). Click here for full details

Coaching Conversations

The aim of this course is to demonstrate the value that coaching skills can bring to any conversation at work and to equip individuals with the skills and confidence to use these skills in everyday work life situations. The course is broken down

Course duration: 2 day(s). Click here for full details

Coaching Skills

Coaching can be a most rewarding and effective development technique, both for the coach and the coached. It involves real development over time, based on proven techniques, which not only passes on

Course duration: 1 day(s). Click here for full details

Communication Skills

Effective communication is a core competency for every part of every business.  It is essential in business to improve collaboration and reduce conflict.  Effective communication promotes better leadership skills and helps build high performing

Course duration: 1 day(s). Click here for full details

Customer Care Skills

Customers need to be treated as individuals.   They all differ and this workshop will explore how to  ensure that all customers feel valued. One unhappy customer will tell many more about poor service.   Conversely relating good experiences

Course duration: 1 day(s). Click here for full details

Customer First

Deliver service excellence to customers.. This session give practical techniques and ideas that will help build confidence and encourage participants to deal positively and effectively with customers. It is relevant for all who come into

Course duration: 1 day(s). Click here for full details

Cyber Crime Awareness

This SearchBite workshop is a must for all technology users; to help raise awareness of malicious activity, internet fraud and technology scams. The workshop is designed to explain to a non-technical audience the cyber risks present in the modern

Course duration: 0.2 day(s). Click here for full details

Delivering Great Customer Care

Customers need to be treated as individuals.   They all differ and this workshop will explore how to ensure that all customers feel valued. One unhappy customer will tell many friends about a poor experience.   Conversely relating good

Course duration: 1 day(s). Click here for full details

Developing a Training and Competency Scheme within your Firm

This interactive workshop will help to develop the skills of those with line and HR responsibilities for developing the T&C arrangements within their firms. It will identify the key components required for an effective T&C Scheme that will

Course duration: 1 day(s). Click here for full details

Essential Business Communication and Influencing Skills

This course will be of benefit to delegates who wish to enhance their business expertise and inter-personal skills. The range of topics is ideally suited to those people in a first line management role or with aspirations to supervisory/management

Course duration: 1 day(s). Click here for full details

ILM – Endorsed Programme in Customer Relationship Management

This 3-day endorsed customer relationship management programme is aimed at anyone in a sales, insurance or business development role looking to improve existing customer service skills and develop new techniques to enhance the customer experience

Course duration: 1 day(s). Click here for full details

Influencing Skills

We all influence those around us, sometimes consciously, mostly subconsciously. However,we can be responsible for changing the way others think. We need to know how people are influenced if we want to control the outcome of an interaction. This

Course duration: 1 day(s). Click here for full details

Insights® Discovery

Insights® Discovery uses a simple and accessible four colour model to understand an individual’s unique preferences.  It has its roots in the work of Swiss psychologist Carl Jung and is continually validated and

Course duration: 1 day(s). Click here for full details

Introduction to Business Communication Skills

Communicating with customers can be complex, Too often we lose sight of the objectives of writing to or calling customers. E-communication makes better writing critical, as well as an ability to communicate simply and directly. Using the telephone

Course duration: 1 day(s). Click here for full details

Introduction to Management Coaching Skills

What would it be like if you had a team of highly motivated, high performing, goal focused individuals who worked collaboratively and effectively? Well, with this one day course you will discover how this powerful and influential style of

Course duration: 1 day(s). Click here for full details

Letter and Report Writing Skills

Business writing is often technical and complex and can make special demands on an author.   A writer who has not yet learned to identify with the reader will encounter problems. In today’s high-tech world, with remote working, good

Course duration: 1 day(s). Click here for full details

Managing Change Successfully

Change is all around us. We experience change in our jobs and our personal lives. Change can be difficult for people. This means that for organisations it can take longer than they expected for the benefits of the change to come to fruition.

Course duration: 1 day(s). Click here for full details

Managing Stress in yourself and others

The Stress Management Society defines stress as: “a situation where demands on a person exceed that person’s resources or ability to cope”. Your people can only perform well if they are free from work anxiety and worry This course is

Course duration: 1 day(s). Click here for full details

Meeting Skills

It is estimated that in the UK more than 4 million hours are spent each day in meetings. How many meetings are actually productive?   How much time is spent on trivia or subjects unrelated to the reason for the meeting? This workshop is designed

Course duration: 1 day(s). Click here for full details

Mentoring in a Coaching Style

An intensive and interactive one day course for anyone within a formal Mentoring role or with the responsibilities to ‘buddy’ a new or existing individual. The aim of this one-day workshop is to raise awareness and

Course duration: 1 day(s). Click here for full details

Mentoring Skills – Half Day

This workshop is designed for managers, team leaders, coaches and learning specialists. It provides an introduction into the skills and knowledge of a mentor . It is particularly useful for anyone who is responsible for mentoring, coaching and

Course duration: 0.5 day(s). Click here for full details

Minute Taking

Many employees are tasked with attending meetings and reporting back on the content.   If staff are asked to take minutes of a meeting without any formal training there is a danger that they may contain inaccuracies and fail to identify the key

Course duration: 1 day(s). Click here for full details

Note Taking and Meeting Minutes

This workshop is for those involved in taking minutes of meetings to help them overcome the various challenges with this task. Many employees are tasked with attending various meetings and required to report back their findings. Staff are often

Course duration: 1 day(s). Click here for full details

Personal Assertiveness and Effectiveness

This workshop helps to develop skills in self-management and dealing with people assertively. There is a big difference between assertiveness and aggression. Through practical advice, and a chance to practice in a safe environment, delegates will

Course duration: 1 day(s). Click here for full details

Personal Organisation

Personal organisation is a life skill and once mastered will also operate both inside and outside the workplace. If you are unorganised, frequently interrupted (by people or other tasks), you may feel overwhelmed and cannot plan effectively. In

Course duration: 1 day(s). Click here for full details

Presentation Skills

This workshop will help to develop the skills of those who have to give presentations as part of their jobs. It can help people who are reticent about presenting as well as those who have some experience but wish to develop their skills. It will

Course duration: 1 day(s). Click here for full details

Problem Solving and Decision Making

Everyday in business there are problems and dilemmas requiring our attention. By adopting an appropriate problem solving approach you can improve results, productivity and ultimately the firm’s profitability.

Course duration: 1 day(s). Click here for full details

Project Management

This course is aimed at managers and executives who want a broad overview of the fundamental aspects of managing a project. It will be useful for managers who get involved in managing all types of project activity and need to deliver defined outcomes

Course duration: 1 day(s). Click here for full details

Self Management and Personal Effectiveness

Some people claim that their days are never wasted, but people that truly feel that way tend to be in the minority. Most of us get frustrated with an unproductive day, and would like to get more done. This workshop provides practical help and

Course duration: 1 day(s). Click here for full details

Stress in the Workplace

Under UK law, employers have a legal duty of care to ensure their employees are not harmed by work-related stress. The Health and Safety Executive has adopted work related stress as a 10-year priority programme. This workshop offers delegates

Course duration: 1 day(s). Click here for full details

Successful Media Management

Do you have to deal with the media? Are you looking to build a profile for your business through the local and regional press? Is it time your voice was heard on key issues in the trade and professional press? Talking to the media can be a

Course duration: 1 day(s). Click here for full details

Time Management

Anyone who has ever wished for more hours in the day will benefit from this interactive workshop designed to improve effectiveness in the workplace. Lack of good planning and prioritisation leads not only to reduced levels of performance but also to

Course duration: 1 day(s). Click here for full details

Train The Trainer

Why are some training courses interesting and fun, whilst others seem irrelevant and dull? This workshop will ensure that trainers are equipped with the ability to design/present training professionally and effectively.   By the end delegates

Course duration: 1 day(s). Click here for full details

Treating Customers Fairly Through Knowledge and Excellent Customer Care

This workshop combines an introduction to general insurance with an understanding of the principles of customer care in a regulated environment. It is designed for those new to the industry or those moving into more customer facing roles,

Course duration: 1 day(s). Click here for full details

Face to Face Workshops

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CII Broker Academy Searchlight Insurance Training is an ILM Recognised Provider CII APCC