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Successful Telesales Skills

Level:N/A Duration:1 Day CII CPD Hours:6

This telesales skills training workshop is designed for those working in a phone sales environment who are charged with business development targets.

It aims to develop the necessary skills and techniques required to gain client commitment to buy or to make an appointment with a field sales person.

Our telesales skills training workshop involves both theory and practical instruction.

New skills are practiced in a safe environment, and delegates will receive high quality coaching.

  • After attending this workshop, delegates will be able to:
    • Create a framework for effective new business development
    • Create a structure for meaningful telephone selling calls
    • Demonstrate the appropriate communication skills required to build rapport and gain commitment from a customer during a sales call, ensuring a successful outcome
    • Obtain enquiries and brand new opportunities as a result of the workshop
    • Agree performance indicators to measure ongoing success.
  • Workshop content includes:
    • Making quality telephone sales calls – getting organised, company/product positioning, questioning/listening, selling the benefits, handling objections, voicemail strategy, positive approach, closing techniques
    • Effective communication skills – questioning skills, funnel technique, positive/partnership language, using voice to influence
    • Gaining customer commitment, including handling difficult customers, delaying tactics, overcoming objections, giving bad news, saying “no” positively
    • Live telephone sessions/skills practice, including coaching
    • Personal action plan for further development of skills.

    Enquire about course availability

    Contact Us

    +44 (0) 1372 361177