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Making Difficult Conversations Easy

Level:N/A Duration:One Day CII CPD Hours:6

Are you a Leader who would like to have more confidence dealing with sensitive issues?

 Would you like to:-

  • get to the core of issues quickly and painlessly?
  • have more conversations which are simple and productive?
  • replicate the best conversations you have with ALL members of your team

By the end of this workshop delegates will be able to:

  • Confidently approach sensitive subjects
  • Get communication flowing easily and simply
  • Use a few simple questions which quickly get to the root of an issue
  • Get more out of the one to ones you have with your team

During the day you will discover how to have conversations in a way that:

  • Get the results you want
  • Focus on the facts and the solution
  • Leave time, space and energy to robustly and comprehensively address issues
  • Get your point across and ensures buy in
  • Give the other person the support they require

 

Other modules which compliment this course include:

Managing Stress in Yourself and Others

Handling Sensitive Issues

Managing Difficult Customers 

Managing change successfully

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