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Household Insurance Claims

Level:Intermediate Duration:1 Day CII CPD Hours:6

This interactive household insurance claims training workshop is suitable for those already working within a claims environment who wish to increase their technical knowledge of handling household insurance claims.

Our household insurance claims training workshop supplements the real-life experience of handling household insurance claims day-to-day.

  • After attending this workshop, delegates will be able to:
    • Describe how more complex types of household insurance claims are handled
    • Outline common types of construction and explain some of the key issues these present when handling claims
    • Explain the options open to an insurer under the contract when settling claims
    • Describe common areas of confusion and or dispute, including appropriate means of resolving them
    • Outline how personal liability claims are handled
    • Identify fraud indicators and the process of investigation into potentially fraudulent claims
    • Review the role of the broker in handling household insurance claims
  • Workshop content includes:
    • The claims process, including the role of the broker and the use of suppliers and loss adjusters
    • Managing customer expectations
    • Claims, including storm, theft, subsidence, flood, underground services, burst pipes, impact and alternative accommodation
    • Buildings claims, including construction
    • Claims settlement options, including replacement goods and the impact of underinsurance
    • Claims negotiations
    • Complaints procedures and the relevance of industry bodies and codes of practice
    • Utmost good faith
    • Fraudulent/exaggerated claims
    • Declining claims
    • Personal liability claims

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+44 (0) 1372 361177