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Essentials of Management – Day 1

Level:Introduction Duration:1 Day CII CPD Hours:6

This one-day management essentials training workshop is designed for newly appointed managers, or aspiring managers.

The workshop gives delegates an insight into the people and management skills required in leading a team for the first time.

  • Workshop content includes:

    Leading the team

    • The difference between managing and leading
    • Team leader role and responsibilities
    • Leadership styles
    • Leadership behaviours
    • Motivating the team
    • Setting SMART objectives


    • Different team roles (Belbin)
    • Team conflict
    • Handling difficult people

    Effective communication skills

    • The ‘communication equation’
    • Active listening
    • Removing ambiguity
    • Creating rapport
    • Giving and receiving feedback

    Assertive behaviour

    • The difference between passive/aggressive/assertive behaviour
    • The benefits of assertive behaviour.

    Enquire about course availability

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    0117 244 7221