Customer experience has fast become a top priority for businesses in 2021

Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. If you cannot keep up with their increasing demands, you may be at risk of losing customers.

This course aims to help you build brand loyalty by communicating effectively with your customers, ensuring that their interactions with your company is pleasant, consistent and continuously improving.

Course content

• What is “Customer Service”?

– What does it include?
– Who is a “Customer”?
– How does it benefit you & your organisation?
– What do Customer’s expect?

• Customer Communications:

– The skills required
– Barriers & how to overcome them

• Questions
• Listening
• The Telephone
• Turning Complaints into Opportunities