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Delivering Excellent Customer Care

Level:N/A Duration:1 Day CII CPD Hours:6

This interactive one-day customer care training workshop trains delegates in how to make all your customers feel valued.

One unhappy customer will tell many friends about a poor experience. But happy customers sharing their experience is powerful free advertising for your brand.

Our customer care training workshop shows how to look after customers in a way that will become second nature, ensuring happy customers come back again and again.

This customer care training workshop will be of benefit to any staff on customer-facing roles.

  • After attending this workshop, delegates will be able to:
    • Recognise roles and responsibilities in communicating with customers to build stronger relationships
    • Identify customer expectations and establish how to meet them
    • Describe the importance and lasting impact of first impressions
    • Describe the impact that positive and negative behaviours can have on the customer
    • Identify a process for solving customer problems effectively
    • Develop techniques to win and maintain customer confidence
  • Workshop content includes:
    • Internal and external customer expectations
    • Introducing a customer care philosophy and values
    • First and last impressions
    • Meeting customer needs and managing customer expectation
    • Interpersonal skills in customer care
    • Teamwork in customer care
    • Recognising and benefiting from sales opportunities
    • After sales service
    • Handling complaints and problems
    • Keeping the customer more than satisfied
    • Action plan

    Enquire about course availability

    Contact Us

    +44 (0) 1372 361177