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Claims – Introduction

Level:Introduction Duration:1 Day CII CPD Hours:6

This interactive insurance claims handling training workshop provides an introduction to claims handling practices for those who already have a basic grasp of insurance principles.

It provides an excellent opportunity for delegates to develop their understanding of the part claims handling plays in the insurance process.

Our introductory level insurance claims handling training workshop focuses on equipping delegates with a good basic understanding of the key stages in the claims processes, and outlines the range of options available to claims handlers.

  • After attending this workshop, delegates will be able to:
    • Outline the benefits of an effective claims handling service for all parties involved
    • Outline the methods used by insurers when investigating claims
    • Define the various parties involved in the claims process, such as suppliers, adjusters and repairers
    • List the settlement options available to insurers
    • Outline the litigation process involved in claims handling
    • Explain the importance of legislation and regulatory bodies impacting the claims process such as FCA and FOS.
  • Workshop contents includes:
    • Different types of claims, including property and liability
    • The importance of the claims process to all parties involved
    • The methods used to investigate claims and the various parties involved
    • The importance of reserving
    • The settlement options available to insurers
    • The roles played by repairers and suppliers in the claims process
    • Implementing decisions effectively in handling claims
    • The roles of the Financial Ombudsman Service and the FCA in claims handling
    • An overview of the litigation processes involved in claims handling.

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