Search our site

Outsourcing L&D to Searchlight

How does our outsourced learning and development service work?

We tend to start by working with you and your staff to understand your business objectives and the training you need to meet them.

Training Needs Analysis (TNA)

The first step is a Training Needs analysis. This calls for the input and guidance of experienced consultants. Any insurance firm has a regulatory duty to show how it is working towards staff competence. It’s also best business practice to take a structured and planned approach to identifying the training needs of your team, both at an individual and a corporate level.

We offer a range of TNA services to suit different types and sizes of firm and the depth of information they require. We will review all relevant company documentation – e.g. business plans, appraisals – as well as carrying out on-site fact-finds and/or interviews with managers and other staff. All our TNA work is conducted by experienced industry professionals in accordance with the current regulatory framework .

Tailored training and development solutions

We then create an action plan which, once endorsed, we manage through implementation to an agreed budget, so there are no nasty surprises.

At Searchlight, we provide our customers with the option of bespoke training and development initiatives and access to hundreds of open market (Searchlight Academy) workshops a year to meet needs that have been identified in our TNA report, or which may be evident from your own analysis, systems or results.

It could be that you need something more specialised than a standard training workshop or e-learning course.  Maybe you’re about to introduce a new product. Maybe you have a very specific training need for just a few employees. Maybe your in-house resources are already committed and you have an important deadline to achieve.

Whatever the case we can offer a range of solutions that can be shaped to your specific objectives, including:

  • Face to face workshop-format training
  • e-Learning materials for your intranet or LMS
  • Coaching and mentoring
  • Assessment activities

These different interventions can be blended, if required and can be totally tailored to ensure correct reference to your own products, procedures, sector and people.
Working to your guidelines and/or in close partnership with your own team, we can use our own team of experienced practitioners, design materials for delivery by your own training team, or tap into our network of contacts.

Throughout the implementation of the agreed action plan you retain control. We’ll work closely with you, providing a regular flow of appropriate updates, while getting on with the task in hand. You’ll be assigned a single point of contact, and we can work either on site or remotely, depending on the activity and preferences.

Call us today on 01372 361177 or email training@ssluk.net for a confidential and free, no obligation discussion with one of our consultants.