NFU Mutual

NFU Mutual Insurance Society is a major national insurer which conducts its business through a network of over 300 local agencies across the UK. Whilst its roots are within the farming industry, today it continues to grow and broaden its horizons in the wider rural community.

NFU Mutual has developed its underwriting strategy particularly towards commercial insurances to underpin its controlled growth strategy. The targeting of a number of defined trades and sectors that had not previously been a key source of business is contributing to this. This change in approach called for improvement in risk awareness, underwriting and rating judgement.

Searchlight Insurance Training began work in July 2007 to contribute to the development of a programme of integrated and bespoke training workshops that would meet the specific requirements of NFU Mutual’s underwriting strategy.

The process involved meeting underwriting and surveying staff from NFU Mutual and interpreting their roles and function within the context of their strategy. Searchlight designed and delivered bespoke case studies and other technical training material which has contributed to the success of the programme.

The post course workshop evaluation and analysis has provided consistently positive feedback, contributing to the continuous and ongoing development of the training materials.

Martin Johnson of NFU Mutual said “Over the last 18 months, Searchlight has helped us provide technical training solutions for our commercial underwriters. The focus has been on particular trade sectors and their inherent hazards, rather than specific products or covers.

Their support has involved the design and delivery of bespoke training material which has either been in the form of case studies to supplement technical training delivered by our surveyors or to meet a specific technical training requirement.

The materials have been well designed and delivered, and the subsequent feedback has been positive. We look forward to building on the success of these initiatives in the future.”

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