Treating Customers Fairly and the FCA (SearchBite) - Searchlight Insurance Training

Treating Customers Fairly and the FCA (SearchBite)

TCF, with its focus on consumer outcomes, is central to the FCA’s work to ensure a fair deal for consumers. It underpins the delivery of FCA’s statutory consumer protection objective and the future objectives of the regulator.

This intensive two hour SearchBite will consider the importance of robust governance, maintaining up to date systems & controls, top-down promotion of good business practice and effective risk management.

Level: Introduction

Duration: 0.2 day(s) CII CPD Hours: 2

Key programme elements

What is Treating Customers Fairly?

•a brief history of Treating Customers Fairly (TCF) and the underlying rationale
•TCF and the ‘Six Outcomes’

TCF in practice

•measurement, communication and engagement
•TCF “dos and don’ts”
•TCF and the relationship to Conduct Risk
•checking effectiveness of TCF compliance

What next for TCF?

•Is TCF withering on the vine?


By the end of this SearchBite, participants will be able to:

  • articulate the rationale underpinning TCF
  • apply the ‘Six Outcomes’ to own business model to determine robustness of compliance arrangements in own business
  • consider the appropriateness and sufficiency of TCF reporting in own business
  • start to build a basis for reviewing business performance in relation to TCF and its influence on the assessment of conduct risk within own business