Session 3: Claims Handling - Searchlight Insurance Training

Session 3: Claims Handling

The session will cover the basic process for handling insurance claims and the regulatory requirements that relate to this, with reference to FCA rules and guidance, as well as Lloyd’s minimum standards. It will examine the measures that firms and their employees should take to reduce the risk of claims-related fraud, along with the action that must be taken when it is identified.


Duration: 0.2 day(s) CII CPD Hours: 1.5


The learner should be able to demonstrate an understanding of the basic insurance claims handling process and the regulatory requirements that surround it.


Areas covered:

The session will address the following topics:

  • The claims process – how it works (inc. third party / double insurance)
  • FCA’s requirements / Lloyd’s Minimum Standards
  • Treating Claimants Fairly
  • Reducing the risk of claims fraud