Personal Assertiveness and Effectiveness - Searchlight Insurance Training

Personal Assertiveness and Effectiveness

This workshop helps to develop skills in self-management and dealing with people assertively.

There is a big difference between assertiveness and aggression. Through practical advice, and a chance to practice in a safe environment, delegates will leave the workshop knowing the steps and mindset required to become a more assertive individual.

The workshop is for those needing to build up their confidence and learn how to assert themselves without being aggressive

Level: Undefined

Duration: 1 day(s) CII CPD Hours: 6
     

WORKSHOP OBJECTIVES

Delegates who successfully complete this workshop will be able to:

• outline the principles of assertiveness

• demonstrate greater confidence when dealing with customers and colleagues

• improve their ability to achieve the results they want and to resist opposition when necessary

WORKSHOP CONTENT

• What Assertiveness is and isn’t

• Positive Communication through Verbal and Non-verbal Means

• Building Confidence and Self-Esteem

• Saying What You Mean

• Giving and Receiving Praise and Constructive Criticism

• Asking for What You Want

• How to Say ‘No’

• Expressing Feelings