ILM - 6 Day Endorsed Programme in Management and Leadership - Searchlight Insurance Training

ILM – 6 Day Endorsed Programme in Management and Leadership

The ILM Endorsed Programme in Management and Leadership is aimed at those new to management or experienced managers looking to develop and build on specific skills.

This 6-day programme delivered over a six/eight month period will enable delegates to clearly understand their role as a manager, the skills, techniques and ability to build successful teams which communicate well, achieve targets and work collaboratively.

This is a fully participative programme which encourages group discussions, sharing of experience and linking management theory to realistic work based situations through the use of practical exercises and activities.

By the end of this 6-day programme managers will:

  • Have a greater understanding and insight into the management/leadership role, the duties, responsibilities and expectations
  • Know how to build successful teams by understanding the stages of team development, individual preferences to tasks and activities
  • Have learnt the skills and techniques to coach, mentor and communicate with others to avoid conflict, develop others and improve performance
  • Know the key stages and skills of successful delegation and target setting
  • Know how to motivate staff by adapting management/leadership style and approach to individuals
  • Know how to manage themselves through time management, delegation and prioritising
  • Know how to present information to an audience with confidence
  • Have achieved a Certificate of Achievement from an Internationally recognised Awarding Body

 

THE TOTAL COST FOR THIS PROGRAMME IS £1600.00 + VAT WHICH INCLUDES THE ILM REGISTRATION FEE.

This ILM programme can also be delivered as a tailored in-house programme.

Level: Management

Duration: 6 day(s) CII CPD Hours: 36
     

DAY 1

London 14 May 2019

MANAGEMENT/LEADERSHIP ESSENTIALS

  • Personal objectives for this endorsed programme
  • Fixed and Growth mindsets – what is holding you back? What will take you forward?
  • The Emotionally Intelligent leader
  • Personal Branding vs Personal Effectiveness
  • Who you are is how you lead – understanding your own personality and the impact this has on others
  • The role and skills of the Insurance Leader
  • What do good leaders do?
  • John Adair’s 3 levels of leadership – balancing the role of leader
  • Management and leadership styles and qualities
  • The importance of structured 1-2-1’s and team meetings
  • ILM induction and expectations
  • Action Plan

DAY 2

London 15 May 2019

INTRODUCTION TO MANAGEMENT COACHING SKILLS

  • Review of day 1, learning journey so far
  • Review of leadership and management style
  • Coaching and Mentoring in an insurance leadership context
  • What coaching is and is not
  • When and how to use coaching in everyday situations
  • Developing coaching conversations
  • Core coaching and leadership communication skills
  • Structuring your coaching conversations
  • Coaching practice
  • ILM support
  • Action Plan

DAY 3

London 18 June 2019

MANAGING PERFORMANCE AND MOTIVATION

  • Review of day 2 – learning journey so far
  • Performance – what it is and is not
  • Establishing clear expectations with your team using SMART objectives
  • Motivation theory, models and practical application
  • Feedback essentials – understanding reactions to feedback and techniques for delivering non-judgemental and constructive feedback
  • Delegation – blocks and barriers to success
  • Delegation Framework
  • Skills practice
  • ILM Support
  • Action Plan

DAY 4

London 16 July 2019

BUILDING AND MAINTAINING A HIGH PERFORMING TEAM

  • Review of day 3 – learning journey so far
  • Your team strengths and challenges
  • Barriers to effective teams
  • Understanding team dynamics (TUCKMANS)
  • Lencioni’s 5 dysfunctions of ineffective teams
  • Building trust to improve a high performing team
  • Identifying preferences to work roles, the benefits, the gaps and the solutions (BELBINS)
  • Team meeting essentials
  • Team building exercise
  • ILM support
  • Action Plan

DAY 5

London 24 September 2019

MANAGING CONFLICT AND DIFFICULT BEHAVIOUR

  • Review of day 4 – learning journey so far
  • Identifying management conflict and challenges at work
  • Communication barriers and strategies to improve
  • Understanding conflict and reasons for escalation
  • How you manage conflict – your preferred style and approach
  • Games people play when communicating
  • Assertiveness behaviour
  • Influencing skills
  • Building rapport and relationships
  • Practical exercises to test out techniques
  • ILM assignment support
  • Action plan

DAY 6:

London 23 October 2019

CONSOLIDATING AND REVIEWING LEARNING JOURNEY

  • Review of the previous 5 learning modules, models, theories and techniques
  • Case study and management problem solving exercise
  • Presentation skills
  • Understanding physical effects on the body when presenting to others
  • Voice projection and breathing exercises
  • Presentations on ‘Your Learning Journey’
  • Personal Development Action Plan
  • Appreciative feedback
  • Programme evaluation and closure